Shipping Policy
Shipping Policy
We aim to confirm orders within 5 business days and arrange packaging and shipping within 7-14 business days. Orders from overseas usually arrive within 14-28 business days from the date of shipment. In the event of out-of-stock items, we will notify you by email.
Shipping Costs
- United States: USD 9.99
- Canada: CAD 13.99
- Australia: AUD 14.99
- New Zealand: NZD 15.99
- Singapore: SGD 12.99
- Hong Kong: HKD 39.00
- Taiwan: TWD 199.00
- United Kingdom: GBP 7.99
- Europe (Italy, Netherlands, Spain, Germany, France, Belgium): EUR 8.99
- Switzerland: CHF 9.00
- Japan: JPY 990.00
- Thailand: THB 370.00
Duties and Taxes
Any duties, import fees, or taxes incurred are the responsibility of the customer. Customs authorities are required to display the value of your order on the package. If the recipient refuses to pay the customs charges, we cannot be held responsible for undelivered packages.
Delivery
Refunds or exchanges are not available for packages confirmed as delivered. Please ensure the delivery address is accurate and secure. We cannot offer refunds for undelivered packages due to address errors or inaccuracies. If there is an error in your order information, please contact us at shop@janvaris.jp before shipping. Refunds or exchanges are not available for packages refused by the recipient. If a package is not claimed for an extended period, it may be discarded without being returned to the warehouse due to the international nature of the shipment.